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Our Policies

100% Guaranteed
If you don't agree that Highliner Coffee Company roasted coffee is fresher and better tasting than the coffee you are presently drinking or if for any reason any Highliner gourmet coffee product fails to meet your expectations, we will replace it or refund the full cost of the product. We simply require the return of all unused product.

If you feel you need to return an item, please contact Customer Service and we will gladly make arrangements to replace it, exchange it or refund your money. Please call our Customer Service office at 1-907-747-3954, Monday-Friday 8am-4:00pm Alaska time, or email us.

Highliner Coffee Company may routinely update the products available for sale online. Seasonal availability for specialty coffee might make it necessary to select an alternative product. Specialty Coffee is subject to strict growing seasons throughout the world so not all gourmet coffees are always available at the same time. Orders are generally shipped within 24 hours of when they are received. Order confirmations are not e-mailed until your credit card has been billed and the order has been shipped.

Highliner Coffee Company strives to provide excellent Customer Service, and we will do whatever we can to ensure your satisfaction.

Privacy Policy
Highliner Coffee takes privacy seriously. We pledge that all personal information gathered by us is kept confidential and is used solely to fill your order. We do not sell, rent, lease, distribute, disclose or share information about our customers or anyone inquiring about our products.

Security
Your confidence and peace of mind are important to us and vital to the success of our business. Highliner Coffee Company website and business is authenticated, verified, secured and encrypted and uses the strongest encryption available to protect your data and our business. Highliner Coffee does not retain any credit card information on its computers and shreds any papers with credit card information.